Shipping policy
Thank you for shopping with us! Here's what you need to know about shipping and delivery for orders:
Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
Estimated Delivery Times:
Canada:
- Standard Shipping: 6- 10 days (Within Vancouver)
- Standard Shipping: 6 - 10 days (Outside Vancouver)
- Expedited Shipping: 3 - 6 days (Outside Vancouver)
United states:
- Standard Shipping: 6 - 14 days
- Expedited Shipping: 3 - 6 days
United Kingdom
- Standard Shipping: 10 - 14 days
Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information.
- You can track your order's delivery status using the provided tracking number on our website or the carrier's website.
Delivery Address:
- Please ensure that your delivery address is correct and complete to avoid delays or misdelivery.
- We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Customs:
- As a minimal accessories brand based in Canada, please be aware that customers are responsible for any additional duties, customs, import charges, or taxes imposed by the destination country. No such charges apply to orders delivered within Canada.
Order Pick-up:
- Local pick-up options may be available for customers in Vancouver, BC. Please DM us on Instagram @feranjewels for more information on Pickup.
Questions or Concerns:
- If you have any questions or concerns, please contact our customer service team via Email feranjewels@gmail.com or Instagram DM @feranjewels (Fastest way to contact us is via IG)
We are here to assist you and ensure a smooth shopping experience.